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TERMS AND CONDITIONS
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Booking and reservation For vacation and short term bookings for periods up to two months, we require a reservation and damage deposit (between 2500 DKK and 10000 DKK depending on apartment and length of stay) upon booking and rent plus cleaning fee payable in cash on check in. Deposit is payable via PayPal. For longer term bookings of periods of two months and up, we require a reservation and damage deposit (1, 2 or 3 months rent depending on length of stay plus check out cleaning fee) upon booking and rent paid via bank wire on a monthly basis. The deposit works as a reservation deposit until check in and as a damage deposit during the length of the stay. Deposit will be refunded within one week from departure using the same method of transfer as the client used to pay the deposit (either bank wire or credit card via www.paypal.com). A booking is not final until the client have paid the amount due and received a booking confirmation with a printable .pdf file containing the confirmation. After the client have made an online booking we will reserve the apartment for 3 days for short term bookings (up to two months) and 3 workdays for longer term bookings (over twq months). If payment (deposit or full rental plus deposit and cleaning fee) is not made within this period, we will cancel the reservation and accept bookings from other clients for the apartment in question. Deposit Depending on the apartment booked and the period rented, the damage deposit varies, but is usually between 2000 DKK and 5000 DKK for short term stays. Exact deposit depends on factors such as length of stay, category of apartment and number of tenants. After you have booked an apartment, you will receive an invoice stating the rental fee as well as the cleaning fee and deposit payable. Method of payment BANK WIRE: Full rental plus deposit and cleaning fee must be in our account within 3 work days of the booking. Full instructions on transferring the funds will be e-mailed to you shortly after you have filled out the booking form. A bank wire is easily carried out from your home banking programme or at your local bank branch. Bank wire details CREDIT CARD VIA PAYPAL: Full rental plus deposit and cleaning fee must be in our PayPal account within 3 days of the booking. Full instructions along with an invoice from PayPal will be e-mailed to you shortly after you have filled out the booking form. Please note that there is a 5% PayPal fee for EU-residents and a 6% PayPal fee for non-EU residents when paying with credit card. The reason why we do currently not accept direct payment with credit cards is that PBS, the Danish national credit card gateway, currently charges very high fees for each transaction. The acceptance of credit cards directly on our site would make our apartments 6-8 percent more expensive. CASH ON ARRIVAL as a method of payment can only be used for short rentals where the renter will be paying for the full period in one installment. For longer term rentals where the renter will be paying on a monthly basis, CASH ON ARRIVAL can not be selected as payment method. Cancellation and refunds Cancellations are subject to a partly refund as per these rules, applying to deposit paid as well as any prepaid rental i.a: - At least 90 days prior to arrival: 80% refunded No refunds for cancellations received later than 5 days before arrival. In case of doubt as to time of cancellation Copenhagen time (GMT+1) applies and the time of reception of written cancellation by e-mail is the official cancellation time. Example: A cancellation of a booking with check in on September 25th at 16:00 received in our inbox on September 20th at 17:00 is considered to be within the last 5 days and thus would not render any refund. The amount will be refunded within one week of cancellation. Cancellation insurance We strongly recommend that clients purchase a trip cancellation insurance. Any cancellation, including force majeure, will be subject to our cancellation policies as cited above. Change of property If CPH Rentals should be unable to accommodate the client in the reserved apartment, we reserve the right to transfer the client to a property of similar characteristics. If the client refuses to be transferred or if CPH Rentals are unable to accommodate the client in a similar property, the client is entitled to a full refund of any prepaid rental fee and /or deposit (excluding days already spend at a property, if this is the case). Arrival Regular check in is possible between 16:00 and 19:00 Check in between 19:00 and 23:00 can be conducted, but is subject to a DKK 400 late arrival fee. Clients arriving earlier than 16:00 are welcome to request an early check in. If we have no clients checking out the same day and the apartment has been cleaned, we will always try to accommodate the client. Check in before 12:00 will rarely be possible, though. Departure Check out is no later than 11:00 on the day of departure. If the client wants to leave early in the morning, check out may be conducted on the day/night prior to departure. Clients are welcome to request a later check out, and if there are no new clients (or the owners of the house) checking in on the same day, we will try to accommodate such requests. In this case, check out must be conducted no later than 18:30 at a fee of 50% of one days rent. Late check outs will usually need to be agreed at least one week in advance, as we schedule the cleaning well in advance. Cleaning The apartment is cleaned upon arrival. You are not obligated to clean the apartment before check out, but you have to leave the property in an orderly state. This means that dishes must be washed (and dishwasher emptied), larger stains must be removed and all furniture must be in their original position. The refrigerator must be emptied completely and the trash taken out. In case of minor failure to comply with the above rule, CPH Rentals will withhold a portion of the deposit corresponding to the standard cleaning fee for the apartment (between 430 DKK and 800 DKK). In case of major failure to comply with the above rule, CPH Rentals reserve the right to withhold the full deposit paid. Number of and names of guests Upon booking, all guests staying in the apartment must be registered with CPH Rentals. This include guests who may only be spending one or some nights at the apartment. Unless otherwise agreed with CPH Rentals the number of / names of guests, cannot be changed after the booking has been confirmed. For longer term rentals (over two months) CPH Rentals do not need to ne notified of guests visiting and sleeping in the apartment if it is for shorter periods of a few days. The number of persons who may use the apartment can never exceed the number of persons allocated for each apartment, except for babies/infants under two years of age. CPH Rentals, at its sole discretion, will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation. Any violation will force us to withhold the deposit. Pets and animals Unless otherwise agreed with CPH Rentals, any kind of pets and animals are strictly prohibited inside the apartment. Smoking Smoking is strictly prohibited (unless, in rare cases where the property owner has clearly stated that smoking is allowed). Any violation will force us to withhold the deposit. Behavior The client registered as the primary guest is responsible and liable for the correct behavior of all guests in the apartment and the strict enforcement of these rules: No parties. No exceptions. Any parties, loud noise, complaints from neighbors and/or involvement of police can result in the immediate eviction from the property regardless of the time of day or night. Quiet time is weekdays from 22:00 to 8:00 and fridays/saturdays/holidays from 24:00 to 10:00 . The only exception is new years eve 31 st December where quiet time is from 04:00 to 11:00. Any violation of behavioural rules will force us to withhold the deposit and any prepaid rent. Liabilities CPH Rentals nor the owner of the apartment shall be liable for any direct or indirect damages that may occur as a consequence of the clients use of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or wrongful/criminal behavior. In case of any infringement of the aforementioned obligations, CPH Rentals at its sole discretion will be entitled to request the client to leave the apartment, and the client will have no right to claim any type of compensation. The client is responsable for any damages incurred during the stay and must reimburse accordingly if there are significant damages to inventory, amenities during the rental period, whether caused by the client/official renter or guests under the responsability of the client. Website, photos and information We do our utmost to keep all photos and all information on our website and on the apartments individual profiles as up to date and accurate and possible. But all properties are owned by private people and decoration, furniture etc. may not be exactly the same as shown in our photos. CPH Rentals can not be held liable for any errors and/or omissions that may occur. CPH Rentals reserve the right to change any information including rental rates at any time we see fit. This does not apply to confirmed bookings. House rules 1. No smoking unless otherwise agreed in writing. If there is a private terrace/balcony/garden belonging to the apartment, smoking is allowed here providing that all doors/windows leading from the outside area to the apartment are kept closed. Please use an ashtray. If there is no ashtray in the apartment, you will have to acquire one yourself before smoking outside. 2. If there is no outside terrace/balcony/garden smoking must take place outside in the street. 3. Please respect your neighbors. Keep quiet when walking up and down the stairway in the building. Violations of house rules can result in the immediate eviction from the property and the withholding of your deposit and any prepaid rent. General Tips 1. Please turn of all energy consuming appliances when leaving the apartment and when not in use during day and night. This includes all lights, air-condition, television etc. 2. While Copenhagen is one of the safest capitals in the world, there are from time to time foreign pick-pockets and petty thieves in town. Please leave your valuables in the apartment and lock it carefully. Don’t tempt anybody by walking around the city with a lot of cash. 3. Please do not leave garbage in the apartment during your stay and upon check out. Copenhagen has a very effective garbage-removal system, and garbage should be left in the appropriate trash-bins (usually found in the court yard) every evening (it is picked up early in the morning, in most neighborhoods all days but sunday.) ALL CLIENTS WILL BE ASKED TO SIGN THIS DOCUMENT UPON ARRIVAL |
